Shipping policy
Delivery
If you order weekdays before 1pm, we will send your package the same day.
When we dispatch your package you will receive a tracking number by email.
You will find your invoice in the parcel and this will be your receipt for your purchase.
If the package or contents are damaged upon receipt, please notify our customer service at kundeservice@stromstore.dk.
Longer delivery times may occur during holiday periods and sales periods.
Delivery in Denmark
All deliveries in Denmark are sent by GLS.
Delivery time is 1-2 working days.
We offer free shipping for purchases over 499 kr.
Purchases of 499 kr or less will be charged a shipping fee of:
- 29 kr for delivery to parcel box
- 49 kr delivery to private address
- 49 kr delivery to business address
Delivery within the EU
All deliveries within the EU are sent by UPS.
Delivery time for standard delivery is 2-5 business days.
Delivery time for express delivery is 1-3 working days.
The specific shipping rates are shown under payment.
Delivery outside the EU
All deliveries outside the EU are sent by UPS Express.
Delivery time is 1-3 working days.
The specific freight rates are shown during payment.
Pick up in store
You have the option to pick up your package in one of our stores.
When your package is ready for pickup, you will be contacted by our customer service.