Return & Exchanges

RETURN AND EXCHANGES

We offer a 14-day refund on all products purchased on our web shop, including sale items. The refund period starts from the day you receive your item. To qualify for a refund, you must return the item unused and in the same condition as when you received it. This includes original packaging and tags. If the parcel is returned after the 14-day period, a handling fee may be applied. Remember to include your invoice in the parcel when returning.

If you refuse to accept your item upon delivery, we may charge a shipping fee of 150 DKK.

We do not offer free returns. Returned and exchanged items must be sent by a courier to our store. We recommend using UPS or FedEx. You are responsible for the package until we receive it. To avoid customs charges, it is essential to mark the shipment as a return on the label/parcel. VAT, customs fees, import fees, and taxes may apply to some shipments, and these are the customer's responsibility. If you need assistance creating a return label, please contact us at info@stromstore.dk. The cost of the label will vary depending on your location.

You also have the option to return or exchange items in our physical store.

All items must be in their original, unused, and unwashed condition, with their original tags and packaging. Shoes must be returned with their dust bag (if included) and original shoe box, as these are considered essential parts of the product.

We only accept packages sent directly to the address below:

STROM STORE
Strandvejen 169A
2900 Hellerup
Denmark

REFUND

Once we have received and approved your return, we will refund the amount of the returned item. The refund will be processed using the same payment card you used for the original transaction. Please allow 5-7 business days for the refund to appear in your account.

VAT-number: 31349516